Shipping policy

The Daecxvuion Promise

At Daecxvuion, we believe a well-organized kitchen makes everyday life easier and more enjoyable.
That’s why every order is handled with care — from the moment it’s placed to the moment it arrives at your door.

To reduce unnecessary waste and keep our prices fair, many of our products are shipped directly from trusted global manufacturing partners who specialize in durable materials and quality craftsmanship. This allows us to deliver thoughtfully designed kitchen essentials without excessive markups.

1. Order Processing & Shipping Fee

Every order is carefully reviewed to ensure it meets our quality standards.

Processing Time:
2 business days

Shipping Fee:
$5.99 flat rate (worldwide)

Please Note:
During peak seasons (holidays, promotional events, or high-demand periods), processing times may extend up to 5 business days.

2. Estimated Delivery Times

Because our products ship from global partner facilities, delivery times may vary depending on your location.

United States: 7–12 business days
Canada / UK / Australia: 7–15 business days
Rest of World: 10–18 business days

We appreciate your patience as we work to deliver your order safely and efficiently.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking Updates:
Please allow 1–3 business days for tracking information to update after the shipping label is created.

If tracking does not show movement immediately, your package is already in transit and will update shortly.

4. Customs, Duties & Taxes

For international orders, shipments may be sent DDU (Delivered Duty Unpaid).

This means:

Any customs duties, import taxes, or additional fees charged by local authorities are the responsibility of the customer
Daecxvuion is not responsible for delays caused by customs clearance

Customs fees are uncommon for most kitchen products, but regulations may vary by country.

5. Order Changes & Cancellations

We process orders quickly to ensure timely delivery.

If you need to change your shipping details or cancel an order, please contact us within 12 hours of placing your order.

Once processing has begun, we are unable to modify or cancel the order.

6. Lost or Damaged Packages

Your satisfaction is important to us.

Damaged Items

If your order arrives damaged:

Please contact us within 72 hours of delivery with clear photos of the item
We will arrange a replacement as quickly as possible

Lost or Stolen Packages

Daecxvuion is not responsible for packages marked as “Delivered” by the carrier.

If your tracking shows “Delivered” but you cannot locate your package, please:

Check with neighbors or household members
Contact the shipping carrier (USPS, UPS, FedEx, etc.) to file a claim

We are happy to assist by providing tracking details if needed.
However, we cannot issue refunds for packages confirmed as delivered to the address provided at checkout.